What is your return policy?
As an EU-based seller, we adhere to the regulations governing returns. We go beyond the standard 10-day return period required by EU regulations; we offer an extended return period of 100 days, regardless of your location. Customers have the right to withdraw from the agreement without providing a specific reason, as per the general rules governing long-distance purchases. Items must be unused in a condition as received.
How do I initiate a return?
Simply contact us to inform us that you'd like to return your order. Please provide your name and order number. Afterward, ship the item back to us at the following address: Mamamada Photo Props Kreta 8 street, 62-002 Suchy Las, POLAND. The return package must be trackable
Do you provide the buyer with a return label?
As a small manufacturer, unfortunately, we are unable to provide a return label. Once the item is received back, we will promptly refund you for the prop price. Please note that we do not refund shipping and return shipping costs.